From prescription to doorstep, in four steps
The same simple system runs every product line we carry. Here's the whole thing, start to finish.
From prescription to doorstep in four steps
Prescription arrives
Your clinician sends the order and documentation to Prism, by portal or fax. If you're switching suppliers, we request records for you.
Coverage verified
We check your benefits, confirm quantities and tell you exactly what your plan covers before anything ships.
First shipment goes out
Standard supplies ship promptly; custom garments take 10–14 business days in production. You get the expected date up front.
Refills run on schedule
We confirm before each refill, track renewals and adjust whenever your order changes. One call fixes anything.
Where's my shipment?
- Check your shipment confirmation. Every shipment sends a confirmation with carrier tracking.
- Call us. 888.244.6421. We can see your order status in real time and read it to you in ten seconds.
- Custom garments: 10–14 business days in production before the tracking number exists. We'll have told you the window when you ordered.
Why no tracking form on this page?
Order lookups involve your name and health-related details, protected health information. We keep PHI off this website entirely, which is why tracking happens by phone or through your confirmation email, not a web form. Read more in our HIPAA privacy overview.
Ready for step one?
Ask your clinician to send your order to Prism, or call us and we'll coordinate it for you.
Call 888.244.6421