Your supplies, without the second job of managing them
Managing a health condition is work. Chasing supplies shouldn't be more of it. Here's exactly what happens when Prism handles your resupply.
How it works for patients
Your clinician sends the order
A prescription and supporting documentation come to us directly. You don't have to carry paperwork anywhere.
We verify your coverage
Before anything ships, we confirm what your plan covers and tell you what to expect. No surprise bills.
Supplies arrive on schedule
Shipments follow your refill cycle. Discreet packaging for personal supplies, always.
Refills continue automatically
We confirm before each shipment and track prescription renewals so nothing lapses.
Small things that turn out to be everything
- A person answers the phone: 888.244.6421, weekdays.
- Coverage verified up front, in plain language.
- Shipment confirmations before anything ships, so you're never overstocked.
- Order changes handled in one call when your needs change.
- Discreet, unmarked packaging for ostomy and urology supplies.
- Bill pay through a secure, encrypted portal, never over email.
Pay your bill securely
Bill pay runs through PersonaPay, an encrypted payment portal. We will never ask for payment or health details over email.
Track an order
Call us or check your shipment confirmation email for tracking. Custom garments take 10–14 business days in production. We tell you the expected date when you order.
How we protect your health information
New prescription? Switching suppliers?
Either way, it starts with one call. We'll take it from there.
Call 888.244.6421